A yellow and white catamaran named Minar Cruise sailing on the calm waters of a bay with lush green mountains in the background in arabian sea, kochi, kerala, india

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Refunds

Refunds

Once you request for refund, Minar Tourist Boat Cochin & Traders will send you an email to notify you that we have received your refund email. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@cochincruiseline.com.

Cancellation

All cancellations should be intimated through email: booking@cochincruiseline.com. Cancellation through WhatsApp, Message, Facebook, and over the phone will not accept. And the refund policy will be effective from the date of receipt of this email. All refunds will be processed within two weeks of receipt of the E-mail.

Policy Regarding Cancellation / Early Departure:

In the case of cancellation of travel services due to any avoidable/unavoidable reason/s whatsoever, we must be intimated in writing. Cancellation charges will be effective from the date of receipt of your letter.

The cancellation charges are appended herewith:

  • Average advance amount: 50% of the tour/service cost.
  • A fixed Cancellation charge of ₹ 500
  • 25 days to 10 days prior to arrival – 10% of the tour/service cost.
  • Postponing the date is possible until 10 days prior to arrival. (based on availability and if weekends, holidays, or special days that days rates are applicable)
  • 09 to 00 days prior to arrival – NO REFUND
  • No refund for the cancellation is done after the tour/service starts or is partially used.
  • For Credit/Debit card/PayPal, there will be a 5% extra cancellation charge.

Need help?

Contact us at info@cochincruiseline.com for questions related to refunds and exchange.